Payment methods

We accept Visa and Mastercard credit cards, handled by the Worldline S.A. payment platform, and PayPal. For deliveries in Italy, cash on delivery — paying the courier in cash when the parcel arrives — is also available. The checkout also offers express payment, which completes the purchase without going through every step.

Yes. Card payments go through the Worldline S.A. platform, and your card details neither pass through nor are stored on our systems. With PayPal you do not enter a card number at all: your PayPal email and password are enough.

You pay the order amount directly to the courier when you receive the parcel. It is available only for deliveries in Italy and only for orders up to €300.00. A fixed surcharge of €3.50 is added to the total, and it is not refunded in the event of a return. Please prepare the exact amount in cash: the courier is not authorised to give change.

With credit card and PayPal the charge is made when the order is confirmed. Cards are subject to verification and authorisation by the issuing institution: if authorisation is refused the order is not completed and we cannot be held responsible for the goods not being sent.

If you see the payment failed notice you can repeat the payment from the same page, using the retry button, or start again from the cart. If the outcome stays pending do not repeat the purchase: you will receive a confirmation email when the transaction settles. If the amount appears to be held on your card but you have not received an order confirmation, contact customer service with the date, time and amount of the payment.

Bank transfer is not one of the payment methods available on the shop. It is used only to refund orders paid by cash on delivery, to the IBAN you give us.

Yes. The cart has a field for entering your coupon code. A coupon can give a percentage discount, a fixed amount or free shipping, and it may have a minimum spend, a start and expiry date and category or product restrictions. Some coupons can be used only once per customer: the check is made on the email address.

The most common reasons are: the code was typed incorrectly, the coupon has expired or is not valid yet, the minimum spend has not been reached, the coupon has already been used with the same email address, or the products in the cart are not among the categories or product codes the coupon covers. The message shown below the field states the exact reason.