Returns and Refunds
Right of withdrawal
If you have changed your mind after placing an order on Amahorse Shop and no longer wish to receive the goods, you have the right to withdraw from the purchase contract without penalty as indicated by art. 52 of the Consumer Code.
Contact our Customer Service at ordini-shop@amahorse.com, including the order code reference in the body of the email; our team will guide you through the withdrawal process.
Returns
If you need to return goods received, send a report within the terms provided in the sales conditions to Customer Service (within 30 days of receiving the goods), at ordini-shop@amahorse.com, indicating your order number and reason for return.
We will verify the situation and the existence of the necessary conditions to open a return procedure on your behalf.
Once the request is approved, you will receive a GLS link that will allow you to print the label to attach to the package for the driver who will pick it up at your address. The pickup is free of charge.
In the case of defective goods or goods different from what was ordered, return costs will be entirely borne by the Company.
How to request a return
You have 14 days from delivery to request a return for one or more items. The procedure depends on how you placed your order.
If you have an account
Log in to your account, go to My orders, select the order and click Request return.
If you ordered as a guest
Go to the order search page, enter your order number and the email used for the purchase, then request the return. Track your order.
Once your request is approved, you'll receive the return label and shipping instructions by email.
Refunds
The refund process is opened immediately by Customer Service as soon as you make the return. If you used your credit card, you will be credited an amount equal to what you spent.
Refunds for returns will be issued to the payment method used for the purchase, within 14 days of receiving the return.
In case of cash on delivery payment, the € 3.50 surcharge will not be refunded. The refund will be made by bank transfer to the IBAN provided by the Customer.
The deadline for the buyer to request a return is 30 calendar days after the actual delivery date and the return shipment must be made within 10 days of receiving the return link.
The refund will only cover the value of the returned item. Any shipping costs incurred at the time of purchase will not be refunded.
For more information on the right of withdrawal, returns and refunds, read the Terms and Conditions.