Frequently asked questions

Shipping is free on all orders of €99.00 or more. Below €99.00 the cost depends on the delivery country: it is €8.00 in Italy, and it varies by destination in the other countries we serve. The exact cost is calculated and shown in the cart and in the order summary, before payment. The free shipping threshold applies to every customer, including those who order as a guest without creating an account.

We accept Visa and Mastercard credit cards, handled by the Worldline S.A. payment platform, and PayPal. For deliveries in Italy, cash on delivery — paying the courier in cash when the parcel arrives — is also available. The checkout also offers express payment, which completes the purchase without going through every step.

You can open a return request within 30 days of the order. The order page shows how many days you have left to request a return; after that the request is automatically refused with the message "The return period has expired". Once you receive the link with the label, the parcel must be sent within 10 days.

If you have an account you can find the status of every order in the "My orders" section. If you bought as a guest, use the "Find order" page with your order number and the email address you used. When the shipment leaves, the courier's tracking number appears on the order page and can be copied with one click.

No. In the checkout you can choose "Continue as guest" and complete the purchase without creating an account: the order confirmation arrives by email. Registering is still worthwhile, because it keeps track of your orders, saves your addresses for later purchases and lets you request returns on your own.

During the checkout, in the step where you enter your shipping and billing details, tick the "Request invoice" box. The billing details used are the ones you entered in that same step, so there is nothing to send separately. The invoice arrives by email within a few working days, to the address linked to the order.

The pages of products that have one include the brand's size guide, with the reference measurements. Sizes are not consistent across different brands, so it is always worth checking the table on the product you are looking at rather than relying on a previous purchase. If you are still unsure about a specific item, write to customer service quoting the product code before you order.

Through the customer service Contacts page on the shop, or by writing to ordini-shop@amahorse.com. We reply Monday to Friday, from 8:30 to 18:00 (UTC+1). Always quote your order number in your message: it makes replies considerably faster.