Shipping and delivery times

Shipping is free on all orders of €99.00 or more. Below €99.00 the cost depends on the delivery country: it is €8.00 in Italy, and it varies by destination in the other countries we serve. The exact cost is calculated and shown in the cart and in the order summary, before payment. The free shipping threshold applies to every customer, including those who order as a guest without creating an account.

You can see the cost in the cart once you have selected the delivery country: rates are set per country and can change, so the amount shown in your cart is always the one that applies to your order. Above €99.00 shipping is free in every country we serve.

In Italy delivery takes 24-72 working hours from the moment the goods leave our warehouse. In the other European countries we serve it takes 3-7 days. We do not deliver on Saturdays, Sundays or public holidays. Delivery can take longer to islands and remote areas, and during holiday periods or times when couriers are particularly busy.

We ship to the countries listed on the country selection page of the shop: that list is the only up-to-date reference, because the countries we serve are activated and deactivated over time. If your country is not on that page, we cannot ship an order there.

No. Delivery to a country other than the one where the purchase was made is not possible. The shipping address must be in the same country as the store you ordered from.

Yes. In the address step of the checkout there is an optional "Delivery notes" field: you can add preferred times, floor, the name on the doorbell or any other instruction for the courier.

Yes. In the checkout you enter the shipping address and, if different, the billing address: just untick "Use the same address for billing". Both must be in the country of the store you are buying from.

The shipping cost is recalculated whenever the product total changes: if you remove an item and the cart drops below €99.00, shipping becomes payable again. The cart shows a message telling you how much is left to reach the free shipping threshold.