Stores, contacts and support

Through the customer service Contacts page on the shop, or by writing to ordini-shop@amahorse.com. We reply Monday to Friday, from 8:30 to 18:00 (UTC+1). Always quote your order number in your message: it makes replies considerably faster.

Your order number, the item code if the request is about a specific product, and the problem in a few lines. If it is about a defect or a mistake in the delivery, attach photos. If you have already tried something — repeating the payment, for example — say so: it saves you being asked to repeat the same step.

Shop support works in writing: through the chat on the site, the customer service form or by writing to ordini-shop@amahorse.com. We reply Monday to Friday, from 8:30 to 18:00 (UTC+1). Always quote your order number: the request arrives already written down and tracked, which is why it is resolved faster than a phone call.

The head office is at Via Citernese 112, 06016 San Giustino (PG), Italy. It is a production and logistics site with offices, not a shop open to the public: to buy in person it is better to visit one of the saddleries and specialist shops that carry the group's brands.

Yes, at the saddleries and specialist shops that carry the group's brands. The "Stores" section of the site lets you find the nearest retailer. The range available varies from shop to shop, so it is worth calling the store before going there for a specific item.

The list covers the retailers who have agreed to appear in the store locator: a shop can carry our brands without being listed. If you are a retailer and you want to be added or corrected, write to the sales department at sales@amahorse.com.

The Contacts page of the corporate site lets you choose the department: Sales Italy, International Sales, Administration, Marketing, Research and Development, IT & Digital. Your choice determines which team receives the request. The direct addresses are info@amahorse.com for general information, sales@amahorse.com for commercial matters, amministrazione@amahorse.com for invoices and payments, marketing@amahorse.com for communication and collaborations.

The group provides a confidential reporting channel at amahorse.whistlelink.com, reachable from the bottom of every page. Reports can also be submitted anonymously.

Proposals for collaborations, sponsorship and ambassador programmes should be sent to the Marketing department, at marketing@amahorse.com or through the Contacts page choosing the Marketing category.