Invoice, VAT number and tax documents

During the checkout, in the step where you enter your shipping and billing details, tick the "Request invoice" box. The billing details used are the ones you entered in that same step, so there is nothing to send separately. The invoice arrives by email within a few working days, to the address linked to the order.

At least one of tax code and VAT number is needed. For an invoice issued to a company the VAT number is mandatory. For electronic invoicing the recipient code (SDI) must also be given, a unique 7-character code: if you do not know it, enter 0000000.

Write to customer service with your order number and your complete billing details. Ask as soon as possible: once the tax documents for the period have been issued, acting on it becomes more complicated.

If you enter a valid European VAT number during the checkout, the system verifies it and — where the conditions for an intra-Community transaction are met — VAT is removed from the amount under the reverse charge regime. If verification fails you will see a notice saying the VAT number is not valid or cannot be verified: in that case the order proceeds with VAT applied.

Check that you entered it with the country prefix and without spaces. Verification relies on the official European databases, which sometimes do not respond: if the number is correct and the error persists, complete the order and write to customer service with your order number, or contact the administration department at amministrazione@amahorse.com.

The online shop applies retail prices. Retailers and shops buy through the B2B portal, with reserved price lists and conditions, after registering and having their account approved. For commercial information you can write to sales@amahorse.com.

Invoices are issued by the group company that runs the shop, with registered office at Via Citernese 112, 06016 San Giustino (PG), Italy. For questions about a document already issued — amounts, name, duplicates — write to amministrazione@amahorse.com quoting your order number.